TERMS & CONDITIONS

RETURN POLICY

We hope you are pleased with your new Nzuri textile. We strive to produce the finest quality of handwoven textiles and hand-painted print textiles with sophisticated designs and complex tonal colors. All of our textiles are made to order.

Handwoven textiles and hand-painted print textiles may have small irregularities. We carefully inspect all of our textiles before shipping. Our textiles may not be returned and all sales are considered final. We suggest requesting a memo sample before making purchase of our textiles as we do not accept returns.

Our handwoven textiles are woven by master artisans. Minor imperfections are a characteristic of handmade textiles. Our hand-painted print textiles are made to order. Minor imperfections such as dye lot variation, fading are not considered defects.

Our handwoven and hand-painted print decorative pillows are considered final sale. These are carefully inspected before they are shipped. Should the pillows arrive in damaged condition, please send us images and we will consider returns.

Vintage textiles are final sales.

MINIMUM ORDERS

Our textiles are made to order. Handwoven textiles have a minimum of 10 meters. Allow 8 to 12 weeks. Hand-painted print textiles have a minimum of 3 yards. We will accept smaller orders for hand-painted print textiles for an additional fee of 25%. Allow 2 to 3 weeks.

 CUSTOM WORK

We enjoy working with architects and interior designers to produce custom colorways for our woven textiles and our hand-painted print textiles. We believe our designs are unique, versatile and beautiful but also realize that a different color or even an adjustment in shade might better achieve a desired styling outcome. 

Please contact us for more information, MOQs and pricing. We would be delighted to work with you.

 SHIPPING

Shipping cost is added to your oder and determined by your address. Expedited shipping is available on request.

All handwoven textiles and hand-painted print textiles within the United States and Canada are shipped via UPS ground. All in-stock orders are shipped within 5 to 7 days upon receipt of payment.

International orders are shipped via UPS unless otherwise stated. Nzuri Textiles will not be responsible for stolen packages once the delivery is confirmed.

 SALES TAX

Sales tax is applicable only for purchases being shipped within California. Your order will be shipped out of Nevada City, California once all payment and delivery details have been approved. We will confirm shipping by e-mail and include tracking number for your package.