TERMS & CONDITIONS
We hope you are pleased with your new Nzuri textile. We strive to produce the finest quality of handwoven textiles and hand-painted print textiles with sophisticated designs and complex tonal colors. All textiles are made to order. Handwoven textiles and hand-painted print textiles without irregularities may not be returned and all sales are considered final.
Our handwoven textiles are woven by master artisans. Minor imperfections are a characteristic of handmade textiles. Our hand-painted print textiles are made to order. Minor imperfections such as dye lot variation, fading are not considered defects.
Please inspect the textile carefully upon receipt for discoloration. Returns must be made within 14 days of receipt. We will not receive returned items that have been altered.
Our handwoven and hand-painted print decorative pillows are considered final sale. These are carefully inspected before they are shipped. Should the pillows arrive in damaged condition, please send us images and we will consider returns. Vintage textiles are final sales.
Our textiles are made to order. Handwoven textiles have a minimum of 10 meters. Allow 4 to 8 weeks. Hand-painted print textiles have a minimum of 3 yards. We will accept smaller orders for print textiles for an additional fee. Allow 2 to 3 weeks.
All handwoven textiles and hand-painted print textiles within the United States and Canada are shipped via UPS ground. All in-stock orders are shipped within 5 to 7 days upon receipt of payment.
International orders are shipped via DHL unless otherwise stated. Nzuri Textiles will not be responsible for stolen packages once the delivery is confirmed.
Sales tax is applicable only for purchases being shipped within California. Your order will be shipped out of Nevada City, California once all payment and delivery details have been approved. We will confirm shipping by e-mail and include tracking number for your package.